Politics

Shipping Policies

Thanks for your preference. The products will be delivered under the following conditions:

  • Our delivery service is only available in Mexico.
  • Aunt Trini subcontracts best companies specializing in courier to carry out the delivery.
  • It is necessary to review all contact details are correct and complete as this depends on the success of the delivery.
  • It is necessary to confirm the selected products and the method of payment.
  • The shipping charge depends on the weight, volume and geographical area.
  • Delivery times vary according to the selected messaging depending on the destination and occur at any time of day.
  • After checking the payment either by calling or by mail, you will be assigned the day of shipment and the tracking number will be mentioned. Communicating to your customer service:
    Tel. 52 (33) 36861953
    mail. ventas@latiatrini.com
  • After checking the payment, the order can reach 4 to 5 business days.
  • We will make a call to check that the product is at home and arrive in quality conditions, hoping to enjoy them.
  • At the time of delivery at home, you will be requested from the person receiving the goods an official ID (voter registration card, passport, immigration form FM2 or driver's license), so we asked to have this document on hand.



Return Policies

You can return any product of Aunt Trini, provided they do not meet the following quality standards:

  • The product does not have the seal of approvala
  • Do not be such content
  • The product has expired
  • Not the requested product
  • Do not be the lot of the invoice
  • The product demonstrates a defect in label (broken, loose, incomplete etc.)
  • The product demonstrates a defect in primary packaging (blow, broken, broken, burned, etc.)

At the reception of erroneous or damaged merchandise physical change thereof shall apply only if it was reported during the first 72 hours after delivery, to your customer: Tel. 52 (33) 36861953

the corresponding filters of our service chain so it is important to mention immediately with evidence that the return will be reviewed.

The type of response will be immediate. Delivery times vary according to the selected messaging depending on the destination and occur at any time of day.

  • Coverage in the United States and Latin America
    ventas@latiatrini.com
    Tel: 52 (33) 3686 1953
  • Follow us on our social media.